PRIVACY POLICY

Last Updated:

Effective Date:

Introduction

This Privacy Policy describes how Sizygy LLC (“Sizygy,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access or use our website at sizygy.com (the “Site”), purchase our products, subscribe to our communications, or otherwise interact with us. By using our Site, you consent to the practices described in this policy.

Sizygy LLC is a Texas limited liability company headquartered in Houston, Texas.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide, including:

Account and order information: name, email address, billing and shipping address, phone number, and order history.
Payment information: credit or debit card details, which are processed directly by our third-party payment processors (see Section 5). We do not store, access, or retain full payment card numbers on our servers.
Communications: information you provide when you contact us via email, social media, or other channels, including the content of your messages.
Newsletter and marketing opt-in: your email address and communication preferences when you subscribe to marketing communications through our email service provider.
Blog comments: your name, email address, website URL (if provided), comment content, IP address, and browser user agent string when you submit a comment on our blog.
User-generated content: any content you voluntarily submit through our Site, Discord community, or social media channels.

1.2 Information Collected Automatically

When you visit our Site, we and our service providers automatically collect:

Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
Usage data: pages visited, time spent on pages, click behavior, referring URLs, and exit pages.
Location data: approximate geographic location inferred from your IP address.
Cookies and similar technologies: see Section 4 for details.

1.3 Information from Third Parties

We may receive information about you from third-party platforms and services, including:

Social media platforms (e.g., Instagram, Pinterest, Discord) when you interact with our accounts or content.
Analytics and advertising partners who provide aggregated or de-identified usage data.
Shipping carriers who provide delivery status updates.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order fulfillment: processing, shipping, and delivering your purchases; providing order confirmations and tracking information; processing returns and exchanges.
Customer service: responding to inquiries, troubleshooting issues, and providing support.
Marketing and communications: sending promotional emails, product announcements, and newsletters if you have opted in. You may opt out at any time (see Section 8).
Site operations and improvement: maintaining and improving the functionality, performance, and security of our Site; analyzing usage patterns and trends.
Fraud prevention and security: detecting, preventing, and addressing fraud, unauthorized access, and other illegal or harmful activities.
Legal compliance: complying with applicable laws, regulations, legal processes, and governmental requests.
Business operations: managing our internal business operations, including inventory management, financial reporting, and dispute resolution.

3. Legal Bases for Processing (Where Applicable)

Where required by law (including under the General Data Protection Regulation or similar frameworks), we process your personal information based on the following legal grounds:

Performance of a contract: to fulfill orders and provide services you have requested.
Consent: where you have provided explicit consent, such as opting in to marketing communications.
Legitimate interests: to operate and improve our business, prevent fraud, and ensure Site security, where those interests are not overridden by your rights.
Legal obligation: to comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

4.1 What We Use

Our Site uses cookies, pixels, and similar technologies for the following purposes:

Essential cookies: required for Site functionality, including maintaining your shopping cart and processing checkout.
Analytics cookies: used to understand how visitors interact with our Site, including through services such as Google Analytics.
Marketing cookies: used to deliver relevant content and measure the effectiveness of our marketing, including through services such as Klaviyo and Pinterest.

4.2 Third-Party Cookies

Our Site may contain cookies placed by third-party services we use, including but not limited to:

Google Analytics — website analytics and traffic analysis.
Klaviyo — email marketing, behavioral tracking, and automated messaging.
Pinterest — conversion tracking and audience insights.
WooCommerce — shopping cart and session management.

4.3 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may impair Site functionality, including the ability to add items to your cart or complete purchases. For more information, consult your browser’s help documentation.

5. Third-Party Service Providers

We share your information with the following categories of third-party service providers, solely to the extent necessary for them to perform services on our behalf:

Category	Examples	Data Shared
Payment processing	Stripe, PayPal	Payment and billing information
Shipping and fulfillment	USPS, UPS, DHL (via Shippo)	Name, shipping address, phone number, email
Email marketing	Klaviyo	Email address, name, purchase history, browsing behavior
Website hosting	Hostinger	All data processed through the Site
Analytics	Google Analytics	Anonymized/pseudonymized usage data
Social and community	Discord, Instagram, Pinterest	Information you choose to share on those platforms
Spam detection	Akismet (WordPress)	Blog comment data including IP address and user agent

We require all third-party service providers to handle your information in a manner consistent with this policy and applicable law. We do not authorize them to use your personal information for their own purposes.

6. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information in the following circumstances:

Service providers: as described in Section 5.
Legal requirements: when required by law, regulation, subpoena, court order, or other legal process.
Protection of rights: when we believe disclosure is necessary to protect the rights, property, or safety of Sizygy, our customers, or the public.
Business transfers: in connection with a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, in which case your information may be transferred to the acquiring entity.
With your consent: in any other circumstance where you have provided explicit consent.

7. International Data Transfers

We are based in the United States. If you access our Site or make a purchase from outside the United States, including from Canada, your information will be transferred to and processed in the United States. By using our Site, you acknowledge and consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards to protect your information during international transfers.

8. Your Rights and Choices

8.1 Marketing Opt-Out

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at sizygy.us@gmail.com. Please note that even after opting out of marketing communications, you will continue to receive transactional emails related to your orders.

8.2 Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete personal information.
Delete your personal information, subject to certain legal exceptions.
Restrict or object to certain types of processing of your personal information.
Data portability — receive a copy of your personal information in a structured, commonly used format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at sizygy.us@gmail.com. We will respond to verifiable requests within 30 days (or as required by applicable law). We may ask you to verify your identity before processing your request.

8.3 Texas Data Privacy and Security Act

If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of the processing of personal data for targeted advertising, sale, or profiling. To exercise these rights, contact us at sizygy.us@gmail.com.

8.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell or share your personal information as defined under the CCPA/CPRA.

8.5 Canadian Residents

If you are a Canadian resident, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation, including the right to access and correct your personal information.

9. Data Retention

We retain your personal information for as long as reasonably necessary to:

Fulfill the purposes for which it was collected.
Process and complete transactions.
Comply with legal, regulatory, tax, and accounting requirements.
Resolve disputes and enforce our agreements.

When personal information is no longer required, we will securely delete or anonymize it. Order records are retained for a minimum of seven (7) years for tax and legal compliance purposes.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmitted between your browser and our Site.
Secure third-party payment processing (PCI-DSS compliant).
Access controls limiting employee and contractor access to personal information on a need-to-know basis.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

11. Children’s Privacy

Our Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at sizygy.us@gmail.com.

12. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services (including Instagram, Pinterest, Discord, Substack, and others). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Site. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

Sizygy LLC Houston, Texas Email: sizygy.us@gmail.com